MillionHair Club Policies
SHIPPING
Pre-Order Fulfillment
Items marked PRE-ORDER are not available for immediate shipment. The Match Pre-Sale runs September 15–21, 2026 and closes Monday, September 21, 2026 at 11:59 PM ET. Pre-order hair is ordered specifically for you after the pre-sale closes.
Please allow 7–10 business days after the pre-sale closes for fulfillment. This period includes vendor processing and transit to MillionHair Club, receiving, quality inspection, and preparation of your order for outbound shipment. Weekends and applicable holidays are not business days.
Shipping & Delivery
Fulfillment time is separate from carrier delivery time. Carrier transit begins after your order has been fulfilled and transferred to the shipping carrier. Tracking will be sent to the email address provided at checkout once your order ships.
Shipping and delivery estimates are provided in good faith and are not guarantees. Carrier delays, weather, holidays, address issues, and other circumstances outside MillionHair Club's reasonable control may affect delivery. If a material delay affects a pre-order before shipment, we will communicate updated information and any rights or options required by applicable law.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address before submitting your order. If you notice an error, email info@millionhairclub.com as soon as possible. Address changes cannot be guaranteed once an order enters fulfillment.
Once tracking confirms delivery to the shipping address provided at checkout, the order will be treated as delivered. If a package is lost or damaged while in carrier possession, email us promptly so we can assist with the appropriate carrier process where available.








